Q+A

Does your studio do events (such as baptisms, birth stories, and elopements?)
A: Yes, we have experience in all forms of photography. Please send us a message for a custom price quote.

Do you deliver every image you shoot?
A: No, we do not. When the images are transferred to a computer, duplicate images, as well as those that are out of focus or unflattering poses, are removed before the editing process begins.

Do you edit all the images in our image download?
A: Yes we do. Every image that is delivered is processed with a signature style. Our editing process entails; color correction, exposure adjustment, black and white processing, clarity adjustments, tone-mapping, and other editing techniques as needed. In addition to toning edits, we will also remove unsightly objects from the scene if necessary.

What is the difference between standard editing and custom editing; and why are there additional costs for a custom retouch?
A: Custom retouching is editing that requires extensive, custom work in Photoshop such as changing a person’s shape. We charge by the photo for this service.

When can we expect to see our photos from our session?
A: The final image gallery for sessions is completed 2-3 weeks after the date of the shoot. If you require the images to be completed prior to this timeframe a rush process fee of $50 will be charged.

How many images do you typically deliver from a half our session? A full session?
We deliver anywhere from 30-50 images per 30-minute shoot and for a full hour session, we typically deliver 60-100 images. Keep in mind these numbers may increase or decrease depending on the flow of your session and the number of outfits/people needing to be captured.

Where can we view our final pictures?
Your session images will be completed no more than 3 weeks after the date of the shoot. The images will be transferred to a USB flash drive and hand delivered once the images are completed. The time it takes to set up a time to drop off the images is not included in the 3 week timeframe.

What print companies do you recommend?
On our walls, we have a mixture of prints and products by mpix.com, Artsy Couture and Bay Photo.

What size can we print our photos up to with our full resolution image download?
A: You can print your photos up to 24x36 without any quality loss. If you’d like to print larger than 24×36, please let me know prior to your session taking place so that I can be sure to make arrangements and use the correct settings in camera for processing larger images (taking larger photos also requires more time for post processing.)

What rights do I have to the digital files?
A: Included in your session fee is the print rights. You may reprint images where you would like. However, you may not sell your images for profit or publish your images without the written consent of The Bespoke Photographer.

Will the images be posted to your website?
In some cases, I choose images that speak to my artistic talents to use for blogging and my website so that future clients can decide whether or not I am the photographer for them.

Do you provide the RAW files from my session?
A: Both of our packages and custom event packages comes with a full resolution download. We do not provide the RAW (unprocessed) files because we believe in delivering the finished product and nothing less. We map out our shots and sessions with the final image in mind. On occasion, we can provide unprocessed JPG images for an additional fee and restrictions.

What if I lose my images?
A: There is a $50 replacement charge for additional USB Flash Drives. We will keep the images on my hard drive for 6 months, so it is suggested that when you receive your USB Drive that you back up your images in multiple locations online and on other flash drives.

What type of camera/equipment do you use?
A: We use the latest Canon equipment; A Canon 5D Mark IV as well as a mixture of lenses from Canon, Sigma and Lensbaby.

Do you back up our images? How can we ensure that our images won’t be lost?
A: We have never lost images from a session or an event. This is due to the following backup workflow for our sessions:
We do not remove the images from memory cards until the USB Drive has been placed into your hands. This leaves one copy on the memory cards and creates one copy on the computer until the files are handed off to you. At any given point, there are always two copies of the files until 6 months from your session, at that point, it is up to you to have two copies of your images.

Do you have liability insurance?
A: Yes.

How do I reserve you for my session?
A: Your session or event date is reserved only after a contract is signed and the session payment or retainer is made.

If we need to cancel the session, will we receive our session fee back?
A: You will receive 80% of your session fee back, a re-booking fee is retained as that date on our calendar has not been available to other clients for some time and as your date draws near, we won’t have enough time to book your spot. Retainer fees are non-refundable under any circumstances.

Are there travel fees associated with the sessions?
A: Travel fees are assessed based upon the distance between our home location and the session or event. Here is a look at what we charge for travel:
– 50 – 300 miles from zip code 83442: .50 per mile
– All other destinations beyond 100 miles round-trip will be negotiated and handled on a case-by-case basis. Hotel and/or transportation arrangements must be made in advance, fees are based upon the cost of the area for lodging and travel.
– Sessions or events taking place early in the morning outside of a 100 mile radius from zip code 83442 will adhere to the aforementioned statement.

Is there a cancellation fee?
A: Yes, if your session entails any type of traveling arrangements to be made in advance or your session is considered to be a “mini” session.